"H"ands on Service

 

Voicemail, email, smart phones, computers, social media … the way that you get information and communicate with people has definitely changed in the last 20 years. But make no mistake about it, for most of us, the best service still comes as a result of a personal conversation with a real person.

We believe that providing service through personal communication is very important. To that end, every attempt will be made to answer your call personally and responses to your inquiries will be provided in a timely manner. If you leave a voicemail every effort will be made to return your call before the end of the business day or at the time you suggest in your message. In the event that is not possible 24 hours should not go by before your call is returned. In the event the person who you are trying to reach is out of town or unavailable for an extended period of time their message will reflect that as well as information on who to contact if you need immediate assistance. Your feedback on how we can improve our Hands On Service to you is always valued.